I cannot Sign In to my account

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If you experience problems during Sign In, please select the issue that applies to you below.

Your username is the email address you used to create your Suyara account, if you don’t remember the email address you used during Sign Up, please contact us here:

Open a support request
If you need to reset your account password click Forgot your password? from the Sign In page.
Enter the email address you used to create the Suyara account and a reset email will be sent to you. If you don’t receive the email after 10 minutes please make sure it didn’t end up in the spam folder.

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If you can’t Sign In first of all check if we have an ongoing maintenance, you can:

  • Follow us on twitter to receive updates in realtime @suyarastatus
  • Visit the Suyara Status page here

Make sure you don’t have caps lock on and that your keyboard setup is in the correct language.
Alternatively you can reset your password, please check the suggestion in this page “I lost or forgot my password”.

The security of your account mainly depends on the complexity of your password, please ensure to use an adequate complex password composed by letters, numbers and symbols.
If you suspect that somebody have access or is currently using your account please change your Account Password and Master Password immediately:

  • Go to your Suyara account
  • Click the Security tab on the left sidebar.
  • Enter your old password to prove you are the owner of your account followed by your new password.

Otherwise if you can’t access your account please contact us to receive further assistance:

Open a support request