If you experience slow upload or download speed when using Suyara, this guide will show you how to solve the problem and optimize your bandwidth performance.
Below we show you some tips/tricks to solve most common problems that may be slowing your connection:
Your modem/router is a little computer with it’s own processing capabilities and memory, running an operating system that usually is a variant of Linux or a custom proprietary OS. Like every computer it need to be regularly maintained to avoid any performance bottlenecks. Please access your router admin page and restart it.
- DSLAM distance
Your router is connected to your ISP DSLAM, the longer the copper wire the slower the maximum possible data rate will be, due to the lower frequencies being involved to limit the total attenuation. For example if you have a 20 Mbps plan with a distance of (~2 km) your connection should be around 17 Mbps, at (~3 km) around 8 Mbps and at (~6 km) around 550 Kbps. Of course your connection can suffer extra bottlenecks if the quality of the cables (inside and outside) your home are impaired. If you see after a modem/router restart that your connection is lower than the 80% of your bandwidth contract we suggest to contact your ISP to diagnose your line.
Of course this only affect xDSL connection, while Fiber optic connection, FTTH Fiber to the Home for example, rely on different network technology which support much longer distance.
- Line latency
Latency is an important element that contribute to network speed, a lower latency mean a stable and high performance network. Usually xDSL connection should have latencies of less than 200ms, in the case of fiber optic connection you should have an average 1 to 15ms also known as low-latency. 400 to 700ms are considered high-latency and you should check the cause with your ISP, in the mayority of the cases this could be resolved by simply restart your modem/router.
- Shared bandwidth
If you experience slow connection speed probably someone else on your network is using the internet connection, diagnose this issue is quite simple if you are at home you can easily discover who’s eating your bandwidth, otherwise if you are at office or using Wi-Fi connection at an Internet café your bandwidth maybe limited or shared with all other users.
- Out of memory
You can have 1Gbps bandwidth available, but with a slow PC the network performance could be easily compromised.
Restart your computer to solve the issue or close all programs to recover system memory.
- Using a Wi-Fi connection
We strongly suggest to use wired Ethernet connection when you are working over Suyara.
- Firewall and QoS
In a Public environment the System Administrator can apply Firewall policies to filter/limit/blocking traffic from and to Suyara servers or set QoS (Quality of Service) rules to optimize network bandwidth, if this happen you could experience limited performance.
Also at home you could have Firewall programs that limit traffic between your browser and our servers, try to temporary disable those softwares/hardware to see if this solve the problem. Regarding QoS (Quality of Service) setup a good thing should be analyze your router admin page to understand if your ISP have setup default rules to limit traffic for some services.
- Running too many programs
Using too many programs that require internet connection (ex. video streaming, playing online games, chat like Skype, browsing multiple websites, downloading or uploading content) can eat bandwidth performance and progressively slow down your experience.
We strongly suggest to close all programs when you are working over Suyara.